This is an exciting opportunity to join the dynamic Multi Channel Fulfilment Centre (MCFC) Team. As Section Supervisor, reporting directly to the Warehouse Line Manager, you will play a crucial role in fulfilling customer orders in a fast-paced environment. You will be accountable for ensuring adherence to correct processes within your designated area. Key responsibilities include consistently meeting productivity targets and maintaining high levels of customer service within budget and time constraints.
Working Hours: 6am-2pm
Key Accountabilities:
- Ensuring all orders are picked accurately, packed adequately and dispatched on time.
- Act as an ambassador for the entire operation, ensuring all warehouse operatives are adhering to all health & safety procedures and maximising their potential while within their duties set for the day through close KPI management and management of operational personnel
- Liaise with other Section Supervisors to ensure operational targets are identified, that regular measurement is taken against these targets and that remedial action is taken as appropriate
- Develop a highly motivated team of future Section Supervisors by encouraging open communication, holding regular briefing sessions and one to one feedback sessions
- Ensure all Health and Safety Legal requirements are met and adhered to.
- Liaise with other section leaders / Shifts when required to ensure continued efficiency and better service levels as appropriate.
- To ensure compliance to procedures in all areas of responsibility.
- Actively support and communicate issues relating to operational performance including but not limited to; Health and Safety, staff colleague forums. Open surgeries, Guidance & Safety feedback framework and deputize for the WLM on occasions with regard to leading the shifts planning and targets and ensuring documentation of daily activities are logged.
- Team Culture and really getting the Teams actively engaged in this while building for the future.
- To support the improvement of CSAT - Customer journey
Who are we looking for?
- Flexibility to work any 5 out of 7 working rota
- Enthusiastic approach to work, “can do attitude!”
- Flexible, Organised, strong planning skills.
- Someone who can motivate and influence colleagues
- Team player that thinks of 24 hour cycle (3 shifts)
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We’ll also equip you with a benefits package that includes
- Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Vacancy Reference #
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form. 
