Product Administrator - Commercial Operations

We are currently recruiting for a Product Administrator to join our wider Commercial Operations team, based in our Support Centre in Watford.

The purpose of the role is to support the Commercial teams and the wider business by delivering business critical analysis, allowing the business to practice data led decision making. Achieve this by clear and concise communication of occasionally complex information, suitable for various audiences, to support the commercial teams on a wide variety of areas. These will include price and promotions, competitor prices, promotions and range, and a wide variety of other business metrics. This will allow the Wickes business to adapt and thrive in the fast moving world of modern retail,  increasing customer loyalty, sales, profit and market share.

This role is primarily a data entry role, within the role your main responsibilities will include collecting and entering data in databases and maintaining accurate records of valuable company information:

Role overview:

• See your product through its journey from its original source, anywhere in the world, right through to it being put onto the shelves in one of our stores

• Maintain and update records within various management information systems

• Update the system with products discounts/support on a regular basis

• Assist Pricing Manager with general queries relating to pricing

• Day to day responsibilities including liaison with commercial teams, creating information to ensure our products are correctly inputted into the system

• Working across various different systems within the role so it important for you to be detail oriented

• Dealing with sensitive nature on a day to day basis

• You will have to work to tight deadlines

• From day one you can expect to be trusted with real responsibility, as this role is vital within our business.

• Provide administrative support to ensure all pricing requirements are met within set SLA`s

• Responsible for the conversion and uploading of price changes

Key Accountabilities:

• See your product through its journey from its original source, anywhere in the world, right through to it being put onto the shelves in one of our stores

• Insert customer and account data by inputting text based and numerical information from source documents within time limits

• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

• Review data for deficiencies or errors, correct any incompatibilities if possible and check output

• Research and obtain further information for incomplete documents

• Apply data program techniques and procedures

• Generate reports, store completed work in designated locations and perform backup operations

• Scan documents and print files, when needed

• Keep information confidential

• Respond to queries for information and access relevant files

• Comply with data integrity and security policies

• Ensure proper use of office equipment and address any malfunctions

What are we looking for:

The ideal candidate will be adaptable, have good time management, enjoy problem solving and have a cheerful office demeanour. As a part of a hard working, dedicated team you will need the confidence to build relationships, be prepared to work at pace, hold your own under pressure and most of all not be afraid to get stuck in. We are also looking for:

• Extensive administration or retail experience

• Excellent customer service, communication and interpersonal skills

• Highly organised, methodical and has high attention to detail

• Able to work under pressure to tight deadlines

• Self-motivated and able to problem solve

• Highly proficient in IT systems - MS Applications

• Ability to understand and write technical documentation

• Proven data entry work experience, as a Data entry operator or Office clerk

• Experience with MS Office and data programs

• Familiarity with administrative duties

• Experience using office equipment

• Typing speed and accuracy

• Excellent knowledge of correct spelling, grammar and punctuation

• Confidentiality

• Organisation skills, with an ability to stay focused on assigned tasks

• Office based role as it requires constant communication with Commercial teams and adhoc meeting inside the team

What can we offer you:

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us 

We’ll also equip you with a benefits package that includes 

• Competitive bonus

• Save-as-you-earn scheme

• Contributory pension scheme

• Colleague discount 

• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

We have recently re-opened our Support Centre in Watford, where our Commercial team are based, along with our other support functions.  We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.  We are also encouraging our teams to work flexibly, with a blend of remote / office working. 

About Us: 

Wickes is a multi-channel retailer operating in the home improvement market.  With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.  

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Please note: All offers of employment are subject to DBS / background checks.